Refund policy

1. The short version

• First yearly subscription: full refund on request within 14 days of the charge. No reason needed.
• Monthly fees and top-up packs: refunded where the law requires it, or when something went wrong on our side.
• Credits you have already spent: not refundable.
• To ask, email support@cohl.app.

2. Yearly subscriptions

Your first yearly subscription purchase comes with a 14 day window: ask within 14 days of the charge and we'll refund it in full. You don't need to give a reason, though we always appreciate hearing what went wrong. This meets and goes beyond the 14 day withdrawal right that EU and UK customers have by law, and we honour it for every customer, everywhere.

The window covers your first yearly purchase, including the charge that lands at the end of a free trial. Later yearly renewals don't come with the automatic window, but the fairness rule in the next section still applies to them.

3. Monthly plans and top-up packs

Monthly subscription fees and top-up credit packs are refundable where the law requires it, and at our discretion when something went wrong on our side, such as a double charge, a billing mistake, or an outage that stopped you using what you paid for.

Credits you have already spent are not refundable, because the work they paid for (AI writing, design and image generation) has already been done. If you're not sure whether your situation qualifies, ask anyway. We'd rather hear about it.

4. The free trial

Yearly plans start with a 7 day free trial: card required, one per account. When the trial ends it automatically converts to a paid yearly subscription and your card is charged the full yearly price. If you don't want that, cancel before the trial ends, from the billing page in the app. You keep full access until the trial is over either way.

If you meant to cancel and the charge went through anyway, don't worry. That first yearly charge sits inside the 14 day window above, so email us and we'll refund it in full.

5. How to request a refund

Email support@cohl.app from the email address on your account and tell us which charge you mean; the date or the Stripe receipt helps. We'll confirm by email, cancel the subscription if the refund is for one, and send the money back through Stripe to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.

6. Your rights under local law

Nothing in this policy limits the rights you have under the law where you live, including the New Zealand Consumer Guarantees Act 1993 and EU and UK consumer law. Where local law gives you more than this policy does, the law wins.